Best Internet Rate Guarantee
It's our goal to offer the Best Internet Rate Guarantee to guests who book directly on our brand website. If you have reserved a hotel room on our brand website www.regalhotel.com and within the following 24 hours you could book the same room type for same booking conditions and dates at a lower rate on our authorized online distributor's website, we will match the room rate.
- Guest must have a confirmed reservation that is booked on www.regalhotel.com and provide us with confirmation number in order to make a claim.
- Claim must be made within 24 hours of the confirmed reservation and at least 72 hours prior to 4pm of scheduled arrival (local hotel time). If the booking was made within the 72 hours prior the scheduled arrival at the hotel, the Best Internet Rate Guarantee does not apply.
- The Competing Rate must be available to general public on our authorized online distributor’s website.
- The Competing Rate must be a minimum difference of 1% of the room rate in the hotel's local currency. Any taxes or fees will not be considered as part of the Best Internet Rate Guarantee claim.
- The Best Internet Rate Guarantee applies to room only bookings, excluding inclusions like meals, transportation, other services, etc.
- The Competing Rate must be available for instant confirmation at the time our agents check availability with the following matching requirements:
- Same hotel
- Same period of stay
- Same room/bed type
- Same number of guests
- Same type of currency
- Same rate plan & privileges
- Same advance purchase requirements, prepayment and deposit requirements (if any)
- Same cancellation and amendment policies
- The Best Internet Rate Guarantee does not apply to following rate plans:
- Packaged rates
- Travel agents or brokers rates
- Opaque or group purchase rates
- Combined promotion rates
- Rates granted to Regal Hotels affiliate partners and their employees
- Rates granted to Regal employees
- Qualified discount rates that are not available to the general public, which include:
- Corporate rates
- Government / Travel Industry discount rates
- Long Stay rates
- Group or meeting rates
- Group add-on rates that extend the length of stay
- Regal Rewards members or Loyalty program rates
- Pre-paid rates that involve a voucher or other form of pre-paid certificate
- Any rates requiring memberships in a club or affinity program
- For claim covers two or more consecutive nights at the same hotel, the Best Internet Rate Guarantee will be compared on per night basis and not on the total amount of the stay.
- Regal Hotels International Limited has the right and discretion to determine the validity of any claim, including but not limited to, determining that the Competing Rate meets all the terms and conditions. In case of dispute, Regal Hotels International Limited's decision is final.
- Regal Hotels International Limited reserves the right to amend, revise, supplement, suspend or discontinue the Best Internet Rate Guarantee at anytime.
If you have any questions about Best Internet Rate Guarantee, please contact your chosen hotel directly.
- Submit the claim form online.
- Provide the URL of the website where you found the better rate.
- Provide brand website room rate and the competing website room rate.
- Provide a screenshot of the competing website in which the room availability, room type, and the rates for the required dates of your stay are clearly indicated.
- Regal Hotels will verify the Competing Rate and notify you of the results within 48 hours.
- PLEASE NOTE: You don't need to make a booking on the competing website, just show us the comparison. If the Competing Rate is booked through another website, Regal Hotels International Limited is not responsible for any fees or other costs incurred due to cancellation of a reservation.
- The room rate for approved bookings will be discounted to be equivalent to the Competing Rate. For example, the original booking was HK$1,000 per night for 3 nights. The competing rate of 2nd & 3rd night of HK$900 was approved. (the folio will read $1,000 + $900 + $900 = 2800 plus applicable taxes/service charges)
- The number of Regal Rewards points earned, if applicable, will be based on the room rate paid upon departure.