Terms and Conditions

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Regal Club is a brand-new Membership Reward Program, provides an inspirational & rewarding journey for you to earn Regal points with eligible spending at over 60 participating hotels, restaurants and Regal eShop, and redeem fabulous rewards. The more you spend, the more you will be rewarded!

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Enrollment of Regal Club – Commercial Account Membership is limited to designated persons by invitation only and is subject to Regal Hotels International Limited’s final discretion.
Regal Club – Commercial Account Membership year lasts 12 months from the later of (i) the date of activation of a member’s account or (ii) the date of upgrading, renewing or downgrading to a Membership tier. Applicants must obtain their Company’s endorsement for joining the membership.
One company can only enroll one type of membership, either Shared or Individual membership and shall not change after confirmation.
Each Shared membership must have minimum 1 to maximum 2 representatives for the Company. Regal Club points earned by the Company will be accumulated in one Regal Club membership account. Representative(s) of Shared membership can be changed with written notice by the Company. Company should inform Regal Hotels International Limited if the representative(s) leave the Company, the membership will be terminated and the remaining Regal Club points will be forfeited upon membership expiry date if there is no new replacement.
Each Individual membership has only 1 representative and a Company can enroll unlimited number of Individual memberships. Each person can enroll one Individual membership only. Regal Club points earned by each member will be accumulated in their own Regal Club account. As soon as the representative leaves the company, the membership will be terminated and the remaining Regal Club points will be forfeited. Membership cannot be transferred to other representative of the Company.
Any Regal Points earned between 1 January and 30 June of a calendar year will expire on 30 June of the next year. Any Regal Points earned between 1 July and 31 December of a calendar year will expire on 31 December of the next year. Expired Regal Points will not be renewable and will be cancelled automatically.
Enrolling in the Regal Club – Commercial Account Membership Program signifies your acceptance to the full program terms and conditions.
Regal Hotels International Limited has the right to terminate the Regal Club – Commercial Account Membership Program or amend, update, add or delete any of the program rules, conditions, benefits, rewards or reward levels pertaining to the program, in whole or in part, at any time, at its sole discretion, with or without prior notice. Latest version of terms and conditions can be viewed at www.regalhotel.com.
All information collected from Regal Club members will be used by Regal Hotels International Limited and its affiliate companies for marketing purposes and Regal Club membership maintenance only in accordance with the privacy statement of Regal Hotels International Limited.
Should any dispute, the decision of Regal Hotels International Limited shall be final and conclusive.
If this English version of the terms and conditions does not conform to other language versions, the English version shall prevail.

Member Tier
Membership of the Program is divided into three tiers.

A Tier 3 Membership will be given to a member upon registration for membership. Membership may be upgraded to another tier, or membership at a particular tier may be renewed, subject to member’s fulfilment of the qualifying spending criteria within a membership year:

Membership Tiers	Accumulative spending to upgrade per a membership year	Accumulative spending to renew per a membership year
Tier 1 – Diamond	HK$50,000	HK$40,000
Tier 2 – Emerald	HK$20,000	HK$16,000
Tier 3 – Sapphire	HK$5,000	HK$4,000

A Membership year lasts 12 months from the later of (i) the date of activation of a member’s account or (ii) the date of upgrading, renewing or downgrading to a Membership tier.
Membership tier upgrade will be processed immediately as soon as the members fulfill the qualifying spending criteria within a Membership year, while the validity of Regal Points in the member’s account will remain unchanged. Once upgraded to a new Membership tier, a member can enjoy the benefits and privileges available to members of the upgraded tier in their next spending. Membership tier renewal or downgrade will be processed after the end of a Membership year.
Regal Hotels International Limited shall be entitled to make or impose any adjustment, restriction or limitation on the upgrade, renewal or downgrade of a Membership tier at any time without any prior notice.

Member Benefits
The Regal Club – Commercial Account Membership benefits and offers are for registered Individual or Shared members only. An electronic membership card is available for each membership. Member presenting the membership card in person can enjoy the membership benefits and offers.
The Regal Club membership card is non-transferrable. Membership card must be presented before settling the bill to enjoy the offer.
Offers are not applicable to 10% service charge, happy hours, ticket sales events, banquet, group dining over 18 persons, festive and non-homemade items at Regal Patisserie, special promotional items and menus, all-inclusive menus, bottled wine, cigarette, charges for tea and condiments, selected items and beverages consumption.
Offers cannot be used on festive days, the eve of festive days and selected dates specified by individual hotels. Please check with the hotel when making reservation.
Offers cannot be used in conjunction with any other discount, offer, complimentary valet parking or privileges cards.
Discount at hotels’ restaurants & bars and designated restaurants at We Go Mall only applicable for dine in and limit to maximum 18 persons.

Points Earning and Redemption
Regal Points will be credited to one Regal Club account of any membership type only. Members can earn 1 Regal Point for every HK$1 spent.
Regal Points will be valid for 12 months from membership effective date. Redeemed prize and unused Regal Points cannot be transferred or redeem for cash, other product or services.
Regal Points cannot be transferred, split or combined with other individual or Shared membership accounts despite the membership account is under the same company or mother company.
Regal Points will be counted based on actual paid rate of eligible items only, excluding service charge, no-show charges and cancellation penalties. Points generated from hotel rooms expenses are calculated on a nightly basis.
To earn Regal points, members must quote their membership number when making reservation. Failure to do so may result in the omission of Regal Points. Points will be audited and verified by Regal Hotels International Limited prior credit to the membership account.
In case of missing points, member must raise the retro-claim request to Regal Hotels International Limited within 2 months after bill payment. Retro-claim of missing points will be at the sole discretion of Regal Hotels International Limited and late submission of request will not be entertained.
To be eligible for Regal Points, MICE event, Chinese or Western banquet bookings must be arranged through Room Sales or Catering Department. Points granted is limited to maximum of HK$100,000, while no points will be provided for discounted banquet bills.
In case of any point dispute, members must report to the hotel within 2 months after guest check-out or completion of event. Regal Hotels International Limited reserves the right to make the final decision.
Members must fill in the Regal Club points redemption form to redeem selected vouchers. Only the authorized representative(s) can submit the redemption request for any membership.
Please allow 6 to 8 weeks for redemption process and vouchers delivery by respective hotel sales to members directly.
All Regal Vouchers valid for 6 months from the date of issue.
All Regal Vouchers for redemption of Regal Hotels products or services can be used at designated Regal Hotels & Regala Hotel in Hong Kong only. Except Regal Vouchers which can be used with Regal Club membership discount (if applicable), all other Regal Vouchers cannot be used in conjunction with any other offer of discount.
To redeem Regal Hotels products or services with Regal Vouchers, prior reservation is required and notification must be given to hotel staff that vouchers will be used.
All Regal Vouchers cannot be redeemed for cash, other product or services. If the redeemed amount is less than the value of Regal Voucher, no change will be provided.
All Regal Vouchers cannot be used to settle 10% service charge. The voucher value will be deducted from the original bill before Regal Club discount applies (if any) and cannot earn Regal points. The voucher cannot be used on selected dates specified by individual restaurants or ticket-sale events. Please check with the hotel when making reservation.
The use of 60 minutes OM Spa Signature Massage at Regal Airport Hotel or Regal Riverside Hotel voucher is subject to availability.
All Regal Vouchers will not be re-issued if lost, stolen, damaged or expired.
Regal Hotels International Limited reserves the right to change the reward list without prior notification.

Meeting, Incentive, Conference, Exhibition
MICE group with minimum 10 materialized rooms daily or above and with minimum one full-day meeting package or one gala dinner or one food and beverage event with the number of participants same as or more than the daily materialized rooms on the master bill will be eligible to earn Regal points. Points granted for meeting or catering event is limited to maximum of HK$100,000.
Government tax (if applicable), service charges, complimentary room, amount settled by vouchers, miscellaneous charges paid by individual guests, contract out and paid out, etc. are not eligible for Regal points.
Regal MICE vouchers cannot be redeemed for cash and can only be used for subsequent MICE events.
To be eligible for Regal points, MICE events must be arranged through hotel’s Sales Department.
Calculation of Regal points will be based on the event final master bill charges instead of any individual room charges.

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